This guide provides solutions for errors you may encounter when setting up the Telstra Health integration with Assurance. This article will answer the following questions:
Why can't I see any of the fields from my Clinical Manager system?
You will need to check that you have completed the fields correctly in the Telstra Health Integration settings within Assurance. To do this you will need to:
1. Select the Gear in the top menu
2. Select the Integration button
3. Select the Telstra Health button
4. Select Edit in the top left
5. Check the the fields in the example image below are filled in correctly. Please see our tips on completing these fields in the next section.
Tips for completing the fields above:
|
Username |
The username is provided by Telstra Health Customer Support. |
|
Password |
The password is provided by Telstra Health Customer Support. |
|
API Endpoint |
The API Endpoint is provided by Telstra Health Customer Support. The URL should not include Tetra.Web. For example the URL should look like: https://icarehealth.myorganisation.com.au/ |
| Facility ID |
The Facility ID is typically your RACS ID, but can be found in your administration settings in Clinical Manager. If you are a multi-facility, you only need to put in the number 0 here. |
| External Template ID | The External Template ID is the number of the incident form template in Clinical Manager. Go to Admin, Create/Edit form and then select the Accident/Incidents Report. In the example below, the External Template ID is 99 as shown in the top address bar. |
6. Once you are sure that all of the information entered in the fields are correct, select the Save button.
7. Select Test connection
If the connection is successful, a message at the top of your screen will confirm this.
If you still do not have a successful connection, please contact the Ideagen CompliSpace Service Desk for assistance with troubleshooting.
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