Telstra Health Integration Requirements

Assurance has a customised API set up, which Aged Care customers can use to connect their Clinical Manager platform, to pull resident incident information into Assurance. This guide takes you through the initial steps of setting up the Telstra Health Integration in Assurance. 

In this article, you will learn about:

• The Telstra Health Integration Requirements
• How to Set Up the Telstra Health Integration in Assurance

The Telstra Health Integration Requirements

To begin the process of setting up your Telstra Health Integration you will first need to:

1. Click here to submit a CompliSpace Support Request.The Ideagen CompliSpace Service Desk will then enable this add-on and switch the applicable integration settings on.

2. Contact Telstra Health Customer Support to get your Clinical Manager set up. You can do so by requesting the following: 

"Please enable the CompliSpace User on my Clinical Manager Production site."

The Telstra Health support agent may then request that you upgrade your Clinical Manager system, as the integration is only compatible with Clinical Manager V9.1.4 and up to the most recent version.

3. The Telstra Health support agent will provide you with the credentials for set up in your Assurance system. Keep these credentials safe, as you will need them further along in the integration set up process.

Please Note: The integration currently supports one incident form only.

How to Setup the Telstra Integration in Assurance System

Important Note before you begin: You will not be able to complete the following steps until the Ideagen CompliSpace Service Desk has enabled the integration add on. You must also have Administrator access to complete the following steps.

1. Select the Gear in the top menu

2. Select the Integration button 

3. Select the Telstra Health button

4. Select Edit in the top left

5. Complete each of the fields below:

Tips for completing the fields above:

Username	The username is provided by Telstra Health Customer Support.
Password	The password is provided by Telstra Health Customer Support.
API Endpoint	The API Endpoint is provided by Telstra Health Customer Support. The URL should not include Tetra.Web. For example the URL should look like: https://icarehealth.myorganisation.com.au/  not https://icarehealth.myorganisation.com.au/Tetra.Web
Facility ID	The Facility ID is typically your RACS ID, but can be found in your administration settings in Clinical Manager. If you are a multi-facility, you only need to put in the number 0 here.
External Template ID	The External Template ID is the number of the incident form template in Clinical Manager. Go to Admin, Create/Edit form and then select the Accident/Incidents Report. In the example below, the External Template ID is 99 as shown in the top address bar.

6. Once all of the information is entered in those fields correctly, select the Save button.

7. Select Test connection and if the connection is successful, a message at the top of your screen will confirm this.

Please Note: If you receive an Invalid Credentials message, please check that the details you have entered in step 5 are correct. If you still do not have a successful connection, please contact the Ideagen CompliSpace Service Desk for assistance with troubleshooting.

Once you have completed all of the above steps, please visit this guide to complete your Telstra Health Integration set up.