As a result of work to optimise the performance of Assurance we have seen a number of improvements in response times.
We are however continuing to see activity spikes that lead to a temporary degradation in performance and the optimisiation work is continuing as our highest priority.
We appreciate your continued patience and apologise for any inconvenience caused.
CompliSpace Customer Service & Product Teams
Some of our customers have recently been experiencing performance issues with Assurance. While we have made some changes and seen some improvements, we are still experiencing some periods of degraded performance.
Tonight we will be adding additional capacity to the database to ensure we can support your end of year activities.
This change will take place from 10pm Thursday 15 December AEDT until 5am Friday 16 December AEDT. During this time the application may experience a short outage.
We appreciate your continued patience and apologise for any inconvenience caused.
CompliSpace Customer Service & Product Teams
We have continued to monitor the Assurance usage and performance.
Late last week we implemented a 3-day cache of contracts which expired on Monday morning which did lead to performance degradation. After a restart of the Assurance instance, we have seen improvements and received feedback from customers confirming the same.
The team has also now implemented a 7-day cache on all customers Assurance contracts to reduce stress on the application.
Monitoring of Assurance activity will continue.
We are also working through additional optimisation aspects which will be released over the coming weeks. Please continue to report any incidents including those relating to date reporting through the Service Desk: helpdesk@complispace.com.au
Please include the actions you are trying to complete before the time out messaging or slow loading time.
We are actively working on this as the highest priority and will update our customers once resolved.
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