From time to time, you may find yourself unable to login to a CompliSpace platform.
In this article, you will learn about:
- What Is a Private Window and Why Do We Ask You to Access It
- What Happens When You Browse Privately
- How to Open an Incognito or InPrivate Window
One of the first things we will ask you to troubleshoot is to test if you can login using an Incognito window (Chrome) or InPrivate window (Edge). Other browsers use similar terminology. The result of this process is like clearing your browser cache. It is a widely used and common troubleshooting step. Click here for how to browse Incognito or InPrivate.
Sometimes clearing the browser cache does not fully resolve the issue when it comes to local browser cache problems. You may prefer not to clear your browser cache, as it impacts more websites than just the one you are trying to access, and your saved preferences could be deleted.
What Is a Private Window and Why Do We Ask You to Access It
Some issues may occur when your web browser caches old information from previous sessions.
In an Incognito or InPrivate window, these 'cookies' that cache browser information are non-existent.
Cookies are files created by the websites you visit. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content.
They make your online experience easier by saving browsing information, however saved information from previous browsing sessions with issues, will retain those issues.
What Happens When You Browse Privately
- Your browser will not save your browsing history, cookies and site data, or information entered in forms.
- Files you download and bookmarks you create will be kept.
- Your activity is not hidden from websites you visit, your employer or school, or your internet service provider.
How to Open an Incognito or InPrivate Window
The instructions are slightly different depending on which browser you use. See the below guides for instructions.
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