From time to time, learners may say they have completed a course, however in their profile the course is still registering as 'In Progress'. This is often because they have not selected 'Mark as Complete' after completing each and every learning item and have instead, selected 'Next'.
As a Content administrator, it is possible to mark courses as complete on behalf of the learner. You can do this one of two ways.
This guide provides step-by-step instructions on how to:
Update a Learner's Status from the Enrolments Section
Update a Learner's Status from the Course Overview Section
Note: You can only mark a course as complete if it has been created on the portal. If it is an Ideagen CompliSpace course or other course that has been shared to the portal, please get in touch with our Service Desk.
To Update a Learner's Status from the Enrolments Section
1. Click your User Avatar in the top right
2.Select Administer from the dropdown menu
3. Click the Enrolments tab
4. Locate the learning record you are looking for
5. Click the three dots in the Actions column of the learning record that need to be updated
6. Select Edit from the dropdown menu that appears
7. Click the text box beneath Enrolment status
8. Select Completed from the dropdown menu that appears
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9. Move the slider to Yes if the person has passed the course and add the date they completed the course in the Completed date section.
10. Click Update and the course will be marked as complete.
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To Update a Learner's Status from the Course Overview Section
1. Click your User Avatar in the top right
2. Select Administer from the dropdown menu
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3. Click the Courses tab
4. Enter the title of the course in the Search Bar and press the Enter or Return key (depending on your keyboard)
5. Click on the Course name and this will direct you to the Course Overview screen
6. Select the Reports tab
7. Enter the name of the Learner you wish to update record for in the Search Bar
8. Click the three dots in the Actions column
9. Select Edit from the dropdown menu that appears
10. Click the textbox beneath Enrolment status
11. Select Completed from the dropdown menu that appears
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12. Move the slider to Yes if the person has passed the course and add the date they completed the course in the Completed date section.
13. Click Update and the course will be marked as complete.
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